Mike, I did talk to the employee and the statement was, she had asked the manager 2 times and still a picture needed to be sent. Final analysis: We stayed right next door at the Venture Out Resort (recommended by the employee of PCB Resort in a quite voice). And by the way, I always am courteous to people when talking to them and not snobby. That is what makes this world go around! Only one oops--letting my mouth open and making a bad comment while men are trying to explain how to install a windshield. I'll never forget that. Sandy