Brian,

They do. You can compensate for that by adding a turn or two.

If you can support the aft end of the awning on a tall ladder and disconnect the arm(s) from the coach you will feel the arms trying to unwind. Take a turn or two in the opposite direction and see if that restores the tension necessary to roll it up tightly. Have Beverly stand nearby because you may need help.

You may have to slide the inner arm out to get the swing you need. I'm going by memory. JDUB, can you provide more detail?