Over the years (20 and counting) we have had numerous issues. They ranged from a broken bolt that caused our radiator fan to quit, to engine and transmission SEL and CEL, to a fire in the engine compartment. All but the engine compartment fire were fixed on the spot without a tow.

When a tow was required due to the fire, I gave the SC State Trooper my requirements for towing and the first wrecker in the rotation was sent away because his truck was inadequate. He did not have enough reach and I was afraid he would damage the front of my bus when he made turns. The second truck was capable and I had approval from the insurance company (National Interstate) to have it towed to Prevost Jacksonville, and I was reimbursed by them. That tow was a 180 mile distance.

So for 20 years I had no tows or roadside service that would have been reimbursed by Road America if I had continued to pay my $89 costs. I made two of the repairs necessary, Prevost sent a Detroit Allison dealer to me for the problem with the computers and covered the costs because the problem should have never occurred despit the coach being 5 years old with 100,000 miles, and the insurance company covered the tow and repairs on the fire.

Without any roadside assistance membership I am in total control of who is sent to repair or tow my coach, not some person sitting at a computer who cannot comprehend you are driving a bus.