Satellite TV Question

[GSwaim]

When it comes to troubleshooting satellite signal problems, it's helpful to understand you are working on two separate systems. Your mobile satellite system and your DirecTV satellite system. If you half split the problem you then can troubleshoot the right system. So what is half splitting? With a good signal meter like a birddog, check to see if the input coax running from the mobile satellite system to your DirecTV satellite receiver is indeed got the correct signal on it. If the answer is yes then the problem lies in the DirecTV receiver system, if no signal is present don’t bother to call DirecTV you have a cabling or mobile satellite problem. Now that you know which system has the problem you can start to troubleshoot the right system.

DirecTV receivers can show no signal if the receiver configuration is incorrect. For example, if you have a dome satellite system but have selected #4 (KA/KU SL5) in the receiver setup for dish type, your receiver will show no signal. If you sellect SWM instead of Multiswitch, then again the receiever will show no signal. Hint, for all dome style mobile satellite systems, use selection # 1 - round 18” unless you are trying to make the dome autotoggle between two or three satellites. Bottom line, make sure you have the correct dish selection and switch type for DirecTV receivers. Another issue I see very often is the DirecTV receiver becomes confused when it loses power during a generator to shore or inverter ppwer switch. The red reset button behind the righthand little door on the face of the DirecTV receiver fixes almost 90% of these isues. Momentarily pressing the red reset button will make a DirecTV receiver go from a no signal message to watching TV in about four minutes.