I have Direct tv in my home and on the Bus. Due to not having a phone line attached to the bus reciever everytime I do not use the bus for several weeks I have to call in to Direct tv to reset bus reciever. Here is the good news as there is a special number to call 800-769-4635 and you do not have to go thru any prompts and it is always answered promtply!!! This is there Special projects group and seem to know more than the regular folks!! Give it a try. Dan