I would send an email to the National Service Manager of Prevost informing him of the situation and the subsequent damages. If I leave my vehicle in the care and "feeding" of their livery stable, I would expect my horse to be in good condition when I return.

It is comparable to when you sign the work order that you will pay, there needs to be a statement to the effect that they will take "good care" of my vehicle while in their possesion.

I once had an occasion to complain about my Prevost, I sent an email on Sat Nite to the National Service Manager, come Monday morning I had an email repsonse from Bill Jensen. (A very nice man and accomodating as could be). I would at least give it a try.

Squeaky wheels are usually the ones that get the grease. Just look what goes on in Washington DC while the silent majority gets crap crammed down our throats.