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Thread: Hello from Iowa

  1. #11
    Join Date
    May 2012
    Location
    Beverly Hills
    Posts
    2,896

    Default

    I believe, by policy, Prevost won't release past maintenance records other than recall completions without a letter from the previous owner. That doesn't mean you won't get the info, just that you may not.


    Gil and Durlene
    2003 H-3 Hoffman Conversion

  2. #12
    Join Date
    Jan 2006
    Location
    Polk City
    Posts
    3,625

    Default

    Gil is correct, I just went through that in October. Even though I was the new confirmed owner, written permission had to come from the seller for the records.
    Tom
    04 Marathon H3, 831

  3. #13
    Join Date
    Oct 2012
    Location
    Smithville
    Posts
    240

    Default

    Maybe they have changed their policy ? But in 2012 after picking up My coach, I took it to Prevost for an inspection to see if it was safe to drive 14 hours home. And the service manager was very helpful. He set Me up an account with them. And after I asked about recalls , He asked if I wanted the history of service that had been done on the coach since it was new. He said since I was the owner it was available to Me. Then He emailed it all to Me after I told him yes. He went out of his way to help Me by pulling the front panels under the dash and finding the keypad entry code , which worked. Before leaving I asked if they had any coffe cups or anything with Prevost on them. And he gave Me a Hat , Pen and a Toy Model of a seated coach for My grandson.
    My Wife said " You have Gone Crazy " When I purchased the Coach. Now She says , " DONT SELL THE BUS"
    ​Email; libertycoach322@gmail.com


    Safe Travels,
    Rocky

  4. #14
    Join Date
    Mar 2013
    Location
    Chicago
    Posts
    2,293

    Default

    My experience was they'll give you all the recalls that have been made and they will tell you the ones that have been performed and the ones that haven't.

    Here's something else on a related note that I found pretty remarkable If you trade in a liberty at Liberty and you surrender the bus with all the service records in the folder Liberty goes through everything removes the entire service history from the prior owners before they resell them.
    Last edited by Joe Camper; 01-11-2019 at 05:33 AM.
    1990 Peterbuilt 377
    3406 B Caterpillar
    9 Speed Roadranger
    708 243 7871

  5. #15
    Join Date
    Sep 2008
    Location
    Sealy, Texas (50 miles west of Houston on I-10)
    Posts
    754

    Default

    You may be right, I have only had 3 Prevost, and have had excellent help from the folks there.


    Pete & EJ Petree
    2001 Prevost Featherlite Vantare
    2008 Ford Explorer Sport Trac 4x4
    Sealy, Texas

  6. #16
    Join Date
    May 2012
    Location
    Beverly Hills
    Posts
    2,896

    Default

    Policy and practice aren't always one in the same.


    Gil and Durlene
    2003 H-3 Hoffman Conversion

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