Generator not producing A/C power?

[jbchevy3]

Started the Generator today's manually, and then started it through the #1 Inverter. Starting it through the inverter, the AC2 light flashes and never goes solid, no A/C power, even after several minutes, then the Generator tries to shut down.
Then, started it manually, no AC in 2 lights at all, Inverter yellow light on steady inverting.
I went outside to the gen, and started it there, and checked the voltage at the Generator breaker, and it was only reading 15.4 volts. On both sides of the breaker.
Anyone have any ideas as to what to check? It seems to work at times, and other times not, which may lead to a bad relay or something. Hoping its not inside the Stator or something.
It's a 17.5 Powertech.

[Gil_J]

Based on it working at times, I'd look at the generator's AC neutral. Measure the voltage between the AC output at the breaker and the generator's neutral, at the generator. If that doesn't help, call PowerTech in the morning.

[jbchevy3]

Thanks Gil, I just went out to the bus, reset both inverters ( just in case), manually started the gen, I had 120v for about 5 min, then the voltage dropped to 85, then while I was watching my meter , it dropped down to 15.4v again.
I'm suspecting the voltage regulator now. Taking your advice, and calling them in the morning.

[Gil_J]

Jerry,

That's disappointing. They are only about 25 miles from me. Maybe, I should pay them a visit.

With the number of standby generators out there, there should be several local service centers to choose from. Regardless of make, most of the generators are quite similiar. The PowerTech manual has some troubleshooting information. I haven't looked at it. I'll take a look.

Did you test voltage between the phases (measure across the generator breakers). This will isolate the neutral as the possible problem.

[JIM KELLER]

MAN I'm sorry to hear this !

[JIM KELLER]

OK..... Contacted Jeff Jones, Service Manager at Power Tech. They temporarily do not do service work at their facility in Leesburg. They do have a repair facility in Ocala. Diversified Power in Stockbridge, Ga. has been associated with Power Tech for over 20 years. The owner, Lenny has had a good reputation of responding to customer requests in the past per Jeff Jones. Mr. Jones said to feel free to call his direct number 352 435 4416 and he will put you in touch with another provider if you do not hear from or are unhappy with Diversified Power. Jeff Jones has also been with Power Tech for 20 years and understands the importance on Customer Service. Let us know how this turns out.

[coreygrubb]

Instead of screwing around with Power-Tech, just go to Prevo in Nashville or Jacksonville, whichever is closer.

[jbchevy3]

Jim/Gil,

Just spoke with Jeff Jones with Powertech, he took care of the problem. I am set up now with a repair facility in Ocala to get it fixed next week. I'll report back afterwords. The stator is fried.

thanks for your input.

[Gil_J]

That's almost my backyard. Where did they send you?

[jbchevy3]

Van-Mor, in Ocala. I think they do upfit on all sorts of vehicles, buses, trucks, vans etc.