Viv, A friend asked me to look at the pictures which I had not done previously.

There is nothing wrong with your bus. The bus has bottomed out because you appear to be trying to put in a spot that has a low spot causing the tail to drag. I truly hope there was no damage done to the coach.

If you raise the bus up on the suspension it should drive properly over the rough terrain. That is one of the uses of the leveling system.

Unless and until you get familiar with the coach, its limitations, its systems and what to avoid you may have problems. These buses are not meant to be driven over rough terrain without precautions. I know this sounds harsh but your enjoyment of the coach will be greatly enhanced if you spend the time necessary to learn the coach. I am afraid it is situations like this that will enable people to take advantage of you.