I know I am wacking a hornets' nest with a stick to see what happens, but; how/why did he 'get into it' with anybody if Prevost is/was wrong in providing the wront bags to customers? Who else is supposed to have the proper information? Why is the customer/owner being saddled with the task of finding out what the hell to order? Was the response that the owner should have gotten the number off the bag(s) to be replaced? That won't fly either.
Sorry.