lousy service at prevost mira loma

[mikedee]

Charlie,

Welcome to POG. Glad to have you with the group.

So sorry to hear about your experience with Mira Loma. We have all of our service done there, including window replacement of which we have had a total of 5 done in the past. We always ask for "OUR" service tech, Tony. He's young, but well versed in how repairs need to be done. Arthur has also replaced our windows.

We had a problem with billing once when we had a window mechanism replaced and it broke for the second time in less than a month. I wrote them and explained that it was a defective part or incorrect installation. They agreed and reversed the charge. Talk with Dee, the service writer, and see what you get. If not happy then I agree with Garyde, going to upper management is in order. Good luck.

Dee

[Ray Davis]

I missed this thread while on vacation, and just happened upon it today.

We are hearing more and more about lousy service at Prevost in Mira Loma. A friend of mine works for MCI Coach in Los Alamitos and passed on their service managers email and contact info.

I did contact MCI, and they would love to get some of our maintenance business. Admittedly, I'd rather use Prevost if all things were equal, but given the recent bad experiences (ask Steve Bennett), I'm considering using MCI for at least regular service stuff.

I would venture, that they could have handled putting in windows as well.

If you'd like, I will be happy to pass on the contact info for MCI. Like I said, they are in Los Alamitos, right near Long Beach. Not sure if that is further away for you or not.


Ray

[Coloradobus]

Hi Ray, Yes we would like to know the info about service at the MCI shop

[Ray Davis]

Robert S. Guzman
Service Advisor
Robert.Guzman@MCICOACH.COM
Phone (714) 484-4840
Fax (502) 318-8352
www.mcicoach.com

Also spoke with
Dave Martinez
General Manager, Los Alamitos Service Center
David.Martinez@mcicoach.com
Pnone (714) 484-4816

You might mention me when speaking with either. I had arranged for service, and made all the contacts, but then I had the bus fire, and had to bow out.

Ray

[Jon Wehrenberg]

I see no problem with MCI or any shop that routinely works on vehicles comparable to our coaches, including truck repair shops or charter bus companies.

Oil changes, lube jobs, fluid level checks, hub seals, brake work, bearing replacement, and air bag replacement are all jobs any experienced mechanic can do. I do not know if the OTR AC or even driver's AC is something I would take to any repair facility besides Prevost or a commercial refrigeration repair company.

But I would never take a bus with the leans and expect a mechanic not schooled in the Prevost level low system to be able to diagnose the cause and repair the bus.

I also would be very cautious about having a company not familiar with conversions to do other than basic electrical work on the chassis. There is nothing in our coaches (with the possible exception of multi-plex coaches) really complex or sophisticated, but some of our systems require a basic understanding. Lacking that understanding a mechanic has the potential to screw things up, or extract large bundles of cash from the wallet.

Very little of what I have run into on our buses is anywhere near as complex as the average car and its systems. But without an understanding of how the systems work, or the logic built into them you could either be paying for a mechanic's on the job training, or the mechanic can be replacing parts that have nothing to do with the problem. It is no longer sufficient to know what you don't know, you must also recognize what the mechanic does not know.

[phorner]

Like an HMO to take care of the health of our bodies, we could use a PMO (Prevost Maintenance Organization) to take care of our buses.

Any possibility of a co-op type of organization where "members" pay annual or monthly fees to participate in the program?

Could we benefit by the power of collective purchases and technicians that were skilled and could be trusted? Are we a large enough group to accomplish such an endeavor or do we have such an attrition rate that it wouldn't be beneficial?

Just kicking around some ideas....

[Sid Tuls]

I've been to Prevost Mira Loma 3 different times for warranty work and they were outstanding in their work and getting me scheduled to have it worked on. I would say if you have a problem I would bring it to their attention.

[JIM KELLER]

Like an HMO to take care of the health of our bodies, we could use a PMO (Prevost Maintenance Organization) to take care of our buses.

Any possibility of a co-op type of organization where "members" pay annual or monthly fees to participate in the program?

Could we benefit by the power of collective purchases and technicians that were skilled and could be trusted? Are we a large enough group to accomplish such an endeavor or do we have such an attrition rate that it wouldn't be beneficial?

Just kicking around some ideas....

Paul, I say we move Joe down into Tenn. somewhere near Jon. They open a facility and hire Jim C. for detail accounting and record keeping/research !

[MangoMike]

Jeepster,

Some Generator Fuel Pump Info over at Prevoman.

http://www.prevoman.com/Pages/Gen%20...ump/page1.html

Picture 18.jpg

mm

[Darl-Wilson]

Like an HMO to take care of the health of our bodies, we could use a PMO (Prevost Maintenance Organization) to take care of our buses.

Any possibility of a co-op type of organization where "members" pay annual or monthly fees to participate in the program?

Could we benefit by the power of collective purchases and technicians that were skilled and could be trusted? Are we a large enough group to accomplish such an endeavor or do we have such an attrition rate that it wouldn't be beneficial?

Just kicking around some ideas....

Jerry Winchester should have some input on this idea. Boots and Coots has a program like this for their clients. I am guessing most of their clients are stationary which is a little different from most Prevost owners. If I recall this was a good profit center for B&C in the last fiscal year and the program has been expanding so obviously it works. If something like that could be adapted to a Prevost is another thing. Some great POG members might be interested in such a venture. Jon has some great ideas and Joe C. has a lot to offer. Maybe they will dream up something to make life better for the rest of us and while becoming the 'T. Boone Pickens' of the Prevost world.