lousy service at prevost mira loma

[charlie]

my first time to post. was in for some service at mirrow loma. the job was simple i thought.put in three windows. job was terrible at best. could not redo at time glue wet. so had to take bus back again. so they wanted to charge a second time for same job. they broke two windows taking them out.this is second time this has happened to us at 100.00 an hour we deserve better than this.2000 country h3

[Joe Cannarozzi]

Welcome to the group Charlie but sorry about your luck.

You have learned first hand why the folks around here value POG to the extent we do.

I know we have a sponsor out there on the left cost that many have spoken highly about. California Coach and Steve Bennett. I'll bet you leave his place happier.

[merle&louise]

Charlie,

Welcome to POG, sorry that you had a bad experience at Prevost Mira Loma. If you don't mind me asking, how did the 3 windows break? Did they shatter like the ones on the XL IIs or were they broken another way?(rocks, vandals, etc.)

Thanks for your post, if you could please post some pictures of your H3.

How long have you owned your bus and how do you like it so far?

[Joe Cannarozzi]

What part of the window gets glue

[garyde]

Hi Charlie. There has been mixed reviews on Mira Loma lately. One of the big issues is billing. You should speak with the management regarding your bill, and if that does'nt work , go up the list of management until you get someone to listen. You should not be billed for the second install if they installed the windows incorrectly.

[mikedee]

Charlie,

Welcome to POG. Glad to have you with the group.

So sorry to hear about your experience with Mira Loma. We have all of our service done there, including window replacement of which we have had a total of 5 done in the past. We always ask for "OUR" service tech, Tony. He's young, but well versed in how repairs need to be done. Arthur has also replaced our windows.

We had a problem with billing once when we had a window mechanism replaced and it broke for the second time in less than a month. I wrote them and explained that it was a defective part or incorrect installation. They agreed and reversed the charge. Talk with Dee, the service writer, and see what you get. If not happy then I agree with Garyde, going to upper management is in order. Good luck.

Dee