lousy service at prevost mira loma

[Jon Wehrenberg]

I suspect Jim is only partly kidding. I am sure that within this group there resides enough talent and ability to tackle almost any problem on almost any bus beyond DD or Allison major repairs.

The problem however is logistical. We are national in scope. So instead of moving Joe to TN, We need a traveling road crew that starts somewhere in NJ and travel southward and then upon covering Florida continues westward along the gulf, through TX and the southwest, eventually reaching the CA coast and traveling northward from there.

The road crew then dead heads across most of the northern tier stopping at the members in NE, IL, OH, etc until reaching the east coast and starting over.

Any time an owner needs to travel for service such as I had to when we were in western NY, it eats up time and money. I had a one way distance of 400 miles to Prevost in NJ or 500 miles westward to Chicago for Liberty. At todays costs those are some hefty expenses before any service is performed and almost unjustified if the work is not done correctly and a return trip is required.

I vote for a traveling road crew.

[Joe Cannarozzi]

I know we will be bouncing around Florida the entire month of January and I know that is a popular location for many that time of the year. If any will be there and would like to take something apart I will have my tools with me.

I currently have stops to make in River Ranch, Port St. Lucie and Titusville. We will spend the last week of the month in the keys but other than that we will be going where the wind and the road take us.

[JIM KELLER]

I know we will be bouncing around Florida the entire month of January and I know that is a popular location for many that time of the year. If any will be there and would like to take something apart I will have my tools with me.

I currently have stops to make in River Ranch, Port St. Lucie and Titusville. We will spend the last week of the month in the keys but other than that we will be going where the wind and the road take us.

Joe, It sounds like you have the potential to start what Jon just talked about. Actually a Traveling Road Crew is a better idea than mine.

[MangoMike]

Joe,

PM coming your way.

Mike

[jello_jeep]

Well, here is another one for you. Earlier in the year, I had my L3 service done at PVML, along the way, they called me to tell me that I had a fuel leak in the gen bay. I had seen some drips there before, but have never had the time to delve into it, so I told them to go ahead and fix it.

I used it a couple of weeks later and noted it still leakedin the same spot, not a great deal but I paid to get it fixed, what the heck. So when I was on my quest for tires last week just down the street from PVML, I stopped in and asked if they could check this.

They said that it was the fuel pump, I told them to put another one in. They said they had to get it from Marathon... Sheesh... Jason the Service Manager happened by, and I told him that I had already paid to have this fixed and as far as I was concerned it was on them.

He said he would check into it and call back.

I am sure you will all be shocked but he didn't call back! Hard to believe isn't it?

I called today and asked him what the deal was. He told me the pump was available and it was like 315.00 (this is an electric fuel pump, seems high to me). I told him again, that cost wasn't a factor to me as I had already paid to get this fixed.

He said their records showed they fixed a fuel LINE, and they weren't responsible for anything else.

So much for their little signs all over outlining their service promises. These include..

* We go that extra mile for you
* We promise to fix it right the first time

And many others. They should promise you a nice brown crock to put all this BS into!

I told him I wanted to speak to someone up the food chain to complain about service, he gave me Mark Armstrong's name, but he won't be in for a week .. LOL

I suppose if I had time to pull this pump and ask some of the resident experts it won't come close to 300+ labor.

Its a shame that when you choose to shell out instead of finding time, you get boinked anyway!

[Jon Wehrenberg]

Warren,

What brand generator?

I had to replace the fuel pump on my Kohler which uses a Yanmar engine. It took about 10 minutes (I'm not kidding).

The fuel pump was pricey, but the time to install it was minimal.

I cannot imagine a fuel pump leaking. Usually it is a fitting or one of the "banjo" fittings.

[phorner]

Jon,

When we picked up our Liberty, it had a small fuel leak in the generator bay and the repair was to install a new fuel pump on the generator. You're right on about the labor.... didn't take 10 minutes and Marathon Coach had the pump in stock.

FYI same Kohler generator and Yanmar engine. Don't know the cost of the pump but I'll bet you can get one easily enough.

[jello_jeep]

Jon, it is a 20KW Power Tech.

Warren,

What brand generator?

I had to replace the fuel pump on my Kohler which uses a Yanmar engine. It took about 10 minutes (I'm not kidding).

The fuel pump was pricey, but the time to install it was minimal.

I cannot imagine a fuel pump leaking. Usually it is a fitting or one of the "banjo" fittings.