Thanks to Troy Moody: Liberty Guru

This is just a note for everyone to see regarding an issue that we had. I had a toilet stop flushing while on vacation in northern Michigan. As you can imagine, a non working toilet is a severe hindrance to coach enjoyment. A quick call to Troy Moody at Liberty and his subsequent advice allowed me to methodically diagnose the problem, a failed Headhunter solenoid, and have Liberty "overnight" the part to me and I was back up and running the following day. Troy is a great guy and has always given me very good advice when dealing with one of these issues.

When I look at coaches, and I am always looking, I always remember the service after the sale. Thanks Troy.

Troy is the Man. Nothing seems to stump him. The guy has a fantastic depth of knowledge of the Liberty and Coaches .

Not just for a Liberty - he has solved problems no one else could on my OLD Angola.

Troy has never let me down. He knows more about these coaches than anyone on the planet. That is why I am stuck on Liberty. I recently had a problem with a brand X coach. We called Tech Services and 5 hours later they returned my call. That is not service.
Troy answers or immediately will call you back within 15 minutes. What amazes me is when you speak with Troy he has the RIGHT answer off the top of his head. None of this let me look that up and call you tomorrow. That is a benchmark others should strive for. And you wonder why Liberty is still in business. SERVICE after the sale !!

Troy, is a wealth of info on any thing liberty. To someone like me that does not know a lot yet, he is always there to help, I would also say that Frank has surrounded himself with good and knowledgeable associates, That is why he is successful! Gary

Without a doubt, Troy is one of the most knowledgeable guys you'll ever meet when it comes to Liberty coaches.

We're bringing the bus in to see him for a service visit tomorrow....

Troy is fantastic,his knowledge is unsurpassed,I have a problem with a shower and will be at Liberty on Sunday for Troy to look at it on Monday.

Jack,

We'll save a spot for ya....:cool:

We'll be there Thursday to pick up ours! Stop and say hello if you see us wandering around, looking lost.

Great,I will see you on Sunday.

Through the years, I have run into many problems that I had a question about, and without fail, Troy has been able to walk me through the solution immediately. He does not have to go to a book to check it out----HE KNOWS THE ANSWER!! It makes no difference what coach you have, he remembers your present coach. Troy and his service team are a big reason I have only considered Liberty in the Prevost line. Troy sells many Liberty coaches by giving such good service. He is also the one who usually shows a new owner all about the new coach. His phone number is one of a Liberty owners most important resources.

As I continue to read more and more post regarding Troy at Liberty this renforces what Customer Svc should be like. Whether you are a Liberty fan or not there is no denying that Troy and his team have raised the bar of excellence for all converters. This is not to say there are others out there that are qualified but it appears Troy has won the award for excellence in customer service. I only hope Frank and the Liberty crew know and appreciate what this man has done for there organization.
Good job Troy !!!!

WOW! I wonder if Troy could spare a day to go to Washington and get that mess cleaned up!

I would like to add my two cents:

We all know how rare it is to have a problem with a Country Coach, but once upon a time I had a problem with mine (it was purchased at Liberty by the way) on a Sunday- Troy provided the solution with one phone call and as Ed says he did not have to look it up - he provided immediate and accurate instructions to fix the problem.

Many thanks to Troy and the Liberty team!!

Another big thumbs up for Troy and his staff at Liberty Coach.

I had a couple of CruiseAir units that were acting up and, after discussing the symptoms yesterday with Troy, he said bring 'er right in.

Now, I usually am very careful to never schedule a service visit on a Friday. It almost never works out without having to spend a weekend waiting either for parts, or to address the add-on work that always seems to get discovered as a result of taking things apart to address the primary problem.

So, I arrived last night with an empty holding tank and a full tank of fresh water expecting to spend an extended weekend visiting Stuart. Figured at best we would be back on the road Tuesday morning.

Well, Troy and his crew jumped right on it first thing this morning and we were done, chilling in the bus with Janice back in her sweater right after lunch...:o

Thanks, Troy.

Another job well done! :cool:

Troy helped me get my Webasto heater up and running when I was up in Salt Lake City in April. He was able to walk me through steps and determined that one of the Moritz breakers had failed. He talked me through swapping it out with one of the spares that Liberty had installed. You would swear he was standing next to you looking at the bus. His instructions are THAT accurate. Having his cell phone number gives me great piece of mind every time I hit the road.