Extended Live Coolant Change Debacle
I recently took the bus to Pacific Power Products in Coburg, Oregon at 08:00 am to have the coolant changed. I asked them to replace the old Power Cool IEG coolant with Power Cool Plus, the Detroit Diesel OAT extended life coolant (ELC), and a blank, non SCA, filter for the engine and to include an extra blank filter to carry as a spare. It was after 6 pm when I was notified that everything was completed and the bus was ready to go. Opening the engine door I noticed that they have replaced the coolant filter with the same one I had arrived with (part #23507545) which was an SCA filter for IEG coolant and they had also left the same filter in the coach for a spare. Since the day shift and my service liaison had left for the day I informed the swing shift manager of the problem. He brought a mechanic up who, even though the filter had SCA printed on the front, stated that it was a blank filter that was installed which had no SCA's. After going around and around with the tech and manager for several minutes I decided to return to the RV site at Marathon, less than a mile from Pacific Power, and fight the fight the next day.
When I returned the following morning and met with the service liaison he stated that he had already talked to the mechanics about my complaint and was convinced that the filter did not contain SCA's. I showed him the spare filter with the SCA label on the front as well as demonstrating that you could hear the SCA charge inside make a "thunk" sound when you shook the filter. He stated that the "thunk" sound was not the SCA charge but was an indication of when the filter needed changing in that if you didn't hear the sound you needed to change the filter. I asked him if he thought that was logical for someone to take the filter off and shake it to find out if it needed to be replaced and upon hearing the sound would reinstall it. He decided that that didn't make sense and went back to the techs and returned with an explanation that the sound was a float that would float up and shut off the coolant when the filter needed changing. We discussed why that version didn't make sense and I showed him the Detroit Diesel book on coolants and the fact that that filter was listed under the Power Cool IEG coolants and that it contained SCA's and that the book indicated that a "blank" filter should be installed with the Power Cool Plus coolant.
After much discussion Pacific Power agreed to drain and reinstall the coolant and filters at no charge but wanted to wait until the following week to do the work. I agreed and again showed up at 8 am the following week and turned the coach over to them. Around 11 am the service liaison stated that the everything was done and the coach was ready. I went out coach, checked that they had installed the correct filter but looking in the sight glass discovered that the coolant was low. I informed the service liaison of the problem and he sent the mechanic out with several additional gallons of Power Cool Plus concentrate. After he put two gallons in, without raising the level in the sight glass, I asked him if he was going to add any distilled water since the coolant was concentrated. He stated; no, you don't have to add any water with this coolant. Turns out he had replaced the coolant with 100% Power Cool Plus concentrate with no distilled water. I pointed out the directions on the Power Cool Plus container and asked him to drain part of the coolant and replace with distilled water. He discovered that they did not have distilled water so I drove to Wal-Mart, bought ten gals of distilled water and brought them back. After filling the tank with seven gallons it now indicated full.
I believe that this frustrating coolant change debacle was due to a lack of knowledge and training of the Coburg Pacific Power Products personnel about Power Cool Plus. I also believe that it is not restricted just to this one Detroit Diesel facility. Though the Power Cool Plus coolant has been out for some time the Detroit facilities that I have talked with, Pacific Power and Williams, are not very familiar with the product. Even the Detroit Customer Support Center, when I contacted them both by phone and email, did not know that you needed to install a blank filter with the Power Cool Plus coolant even though it is indicated in their Coolant Selections publication (DDC-SVC-BRO-0002). The email that I got back stated that I could "stick with" the part #23507545 SCA filter, which is contrary to their own Detroit Diesel publication.
I would recommend that if you decided to change to ELC either do it yourself or monitor the facility that is doing the work very carefully. Even though Pacific Power agreed to fix their mistake I would have preferred that it never occured.