lousy service at prevost mira loma
If they do it wrong I'll be the first to post it on this forum. But, if they correct the mistakes, I'll be the first to thank them.
In my case the service manager at Mira Loma has reviewed my invoices this morning and has agreed to make the corrections which total about $2,400.00 in overcharges.
No one, not even the Canadian office can answer why I was billed on two invoices in Canadian dollars but it happened. They reissued those invoices this morning and even refunded the currency conversion fees charged by my bank.
Regarding the excess labor charges for the R&R of the tag axle cylinders, they agreed that they had overcharged me and reduced the number of labor hours by half. During the inspection of the invoices, they noticed that they had double billed me for a part and had it coded as labor. They also made that correction and returned my money.
I'll still watch the work in the future and have an estimate before they start any work.
Stranded, thanks to Prevost ML
I should have known better than to go back there, but I took my bus in to Mira Loma before this thread started. I had an intermittent problem with the air compressor. After running all day, if I shut down for a short time, e.g. to unhook the car, bus would sometimes fail to build air on restart. Shutting the engine down and starting again fixed the problem. I don't want to get stranded somewhere with no brakes, so I took it in to Mira Loma. Despite a service appointment, they kept it for a over week before finally looking at it on the day I told them I absolutely needed it back. They replaced the governor on the compressor and said I was good to go. So I did, up to our favorite trout fishing spot near Mammoth Lakes. After driving 6 hours Friday, shut down to unhook the car. No air building on restart. Tried repeatedly in the morning. No air. Got Prevost emergency service on the phone and tried lots of stuff. No good. I needed to be back at work in LA today, so called Coachnet Saturday to arrange for a tow Sunday or Monday. Coachnet was great. They tried really hard to find a lowboy tow, but the location is pretty remote and with holiday weekend it was not possible, so they sent a big rig tow early Monday morning. The driver had to air up the coach to get to ride height and release the brakes in order to tow. In the process, he discovered a stuck valve in the air dryer was venting all the air from the compressor. He jacked up the rear of the bus with his rig and crawled under to re-route the compressor air around the dryer, a beautiful temporary fix that got us on the road late in the day but without a tow. Dropped it at Mira Loma late last night to have them fix what they should have already fixed.
What I have observed out there is that they never really trouble-shoot anything. They just start replacing parts that might be involved in the problem and hope for the best. That is not the type of service you and I have a right to expect.
p.s.: this is not the serivce center's fault, but while it was out there the first time it got so hot that the adhesive on my stainless rub rails started to fail and one fell off. Of course they ran it over, so I am out $450 for a new one. Argh.
p.p.s: While the tow guy was doing his magic, my girlfriend caught 3 nice rainbows, so not a total loss of a day. I missed out on the fishing to stay near while the poor mechanic was under the bus.
p.p.p.s: Cal-Nevada Towing. This guy went so far out of his way to get us on the road, it was unbelievable. He worked on the bus for at least 4 hours, got covered in grease and mud from head to toe, and screwed himself out of a 50 mile tow in the process. Now that is the kind of service that we should be getting from the manufacturer of these expensive toys!
end of rant.