Make Plans & Take Control = Be There!
Bruce, the refrigerator removal can be likened to having your bus towed.
The end result is determined by how knowledgeable and caring the technicians and you will be for the process.
If mistakes are made there are sure to be, "oops, I'm sooooo sorry, I was trying to be sooo careful", and it's YOU that has to live with it!:eek: afterwards!
Take your time and remain in control. Get protective materials for nearby surfaces and be responsible for them yourself. If the unexpected circumstance should arise mid stream, stop everything until you come up with the correct solution. Don't just proceed and say "oh well".
Go to your favorite building center and purchase a roll of underlayment material used under such as "Pergo laminate flooring". It is clean soft and should not slide around. Over that cut 1/2" thick panels to fit the area where you will be working. They will prevent gouging and denting. (save the panels for future needs)
Choose the service personnel carefully, Meet with them ahead of time to see if you approve, or if there is a personality conflict before you start the job.
You might have him make a bogus call at your house just for a test. If you don't like the guy at the door, don't be afraid to send him away!
Many refrigerators are changed out only for the whimsical desire to change the "look" if you will of the kitchen. You now want to preserve that look, so it is paramount to fix what you have, and it is possible. Even if the repair is expensive it is worth achieving your desired result. "preserving the look".
The repair should not be looked at as a band aid, but as reconditioning to original condition!
Take for example, you purchase a new refer and after a short time and under warranty it needs any of the parts mentioned in the previous posts, the manufacturer would authorize repair and replacement of those parts and it would be done right there in your home.
Case closed!