And now for the rest of my cooling fan story story.
I called the Prevost Car facility and talked to Dave in Service about the letter, the new clutch being in that group and what I had found by attempting to spin the fan. We talked a couple of times about a solution and I told him that if he was agreeable that I would stop by Wintergarden on the way to Naples and let them take a look. He said to give him a little while to do some checking. He called me back a short time later and said to just sit tight here at home and that Jason Greenway, the Prevost Moble Service Tech out of Atlanta (100 miles South), would be here at 10:30am this (Monday) morning. At 10:30 sharp This morning Jason rolled in. After just a minute of looking he determined the clutch did have a problem and proceeded to change it. He finished up and was gone by about 2:00pm. He partially disassembled the old clutch and determined that an internal part had been installed backwards during assembly by the manufacturer.
And now for the bottom line. Would anyone like to hazard a guess as to what the cost was for this kind of first class service? The answer is not one red cent.
In the times we live in today, I think that this kind of customer service and attention to a problem that was not the fault of Prevost Car, but that of a vendor, is absolutely phenomenal! I just wish that they made sports cars and pick-up trucks. I can't help but wonder if there are other manufacturers of motor coaches out there of this caliber. I have my doubts.
My sincere thanks to Dave, Mike and Jason.
John |